FAQ

ORDER STATUS

How can I check the status of my order?

After your order has been placed, you can view its status by simply LOGGING INTO YOUR ACCOUNT.

How do I cancel my order?

In the event that you wish to cancel your order, please contact our customer service team at cs@shoes4u.ca as soon as possible. We will make every effort to accommodate your request. However, keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.

My order status is "pending", what does this mean?

When your order is pending, it means that your order has been received by Shoes4U and is being arranged to ship from our inventory. You will be notified via email when your good(s) has/have been shipped and provided with the necessary step(s) to track your order.

 

SHIPPING AND HANDLING

How long will it take for my order to be shipped?

Orders will be shipped within 2-4 business days. Note that business days are Monday through Friday. 

When will I receive my order?

Approximately 2-5 business days after your order has shipped our from our distribution centre. Shipping to remote locations or the Canadian Territories may take longer. Please note that we ship via Canada Post and once it leaves our distribution centre, delivery times are dependent on Canada Post. 

Will you ship internationally?

No; within Canada only.

Will you ship to a P.O. box?

No, unfortunately at this time we cannot ship to a P.O. box.

How can I track my order on the Shoes4U website?

You can track your order by LOGGING INTO YOUR ACCOUNT. There you can view your order history, including tracking information.

Do you charge for shipping? If so, what are the charges?

  • Orders shipping to any Canadian Province of more than $100.00 pre-tax qualify for free shipping via Canada Post ground shipping
  • Orders shipping to any Canadian Province of less than $100.00 pre-tax will be shipped via Canada Post ground shipping at a flat rate of $9.99 
  • Orders shipping to any of the Canadian Territories (Yukon, Nunavut, or Northwest Territories) will be shipped via Canada Post ground shipping at a flat rate of $30.00, and are excluded from free shipping

Will I need to be present to sign for my package upon arrival?

No signature is required.

 

RETURNS AND EXCHANGES

What is your return and exchange policy?

In the event that you are unhappy with your purchase from Shoes4u.ca, you can return the item(s) within 30 days from the date of purchase for a full-refund issued to the card that was used for the purchase. 

IMPORTANT: In order for a refund to be authorized, all returned goods must be unworn and in their original packaging.

  • NOTE: We're sorry, but we do not credit shipping costs for returned orders.

For how long after I receive an item can I return it for a full-refund or exchange?

You can return merchandise for up to 30 days from the date of purchase. After 30 days the merchandise becomes final sale and is no longer eligible for return. 

How can I return merchandise?

  1. Please complete the Request a Return Authorization form on the RETURNS PAGE to receive your RA#. Email cs@shoes4u.ca to contact Customer Service with any questions or technical difficulties. 
  2. Please pack the item(s) with a printed copy of your order confirmation in the original shoe or boot box, place in a carton, and seal with packing tape.  Send your package to the address below and ensure that your RA# is clearly visible on the return label. You may want to choose a return shipping method that gives you the ability to track your return shipment. Please note, you will not be reimbursed for the cost of the return shipment.

    Please send returns to:
    SHOES4U
    225 Rexdale Blvd
    East Entrance, Docks 31-35
    Etobicoke, ON, M9W 1P7
    RA#: 

How can I exchange merchandise?

Unfortunately we do not offer exchanges at this time. Orders must be set up as a return with a new order placed for the exchange item. 

 

I have returned an item. How long will it take for the amount to be refunded?

Your refund will be issued 2 business days after Shoes4U has received & processed the returned merchandise.

 

PRODUCT INQUIRIES

How do I search for a specific item that I am looking for?

In order to search for a specific item, click on the search button at the top right corner of the Shoes4U  website and enter the style name.

If my size is sold out, can I special order it?

Unfortunately, no. Once a style is sold out, it is no longer available for purchase. We take great pride in our available selections and are confident that you will too.

What if there are defects or other issues with the item(s) I received?

Please contact our Customer Service team at cs@shoes4u.ca with the style name (or number) and size, photos of the item clearly showing the problem, and the order number from when the item was purchased. Each issue will be assessed on a case-by-case basis. 

 

PAYMENT AND SECURITY INQUIRIES

What forms of payment do you accept?

We accept Amex, MasterCard, Visa, and PayPal.

What sales tax rate will I be charged?

5% GST in AB, BC, MB, SK, NT, NU, & YTM

13% HST in ON

15% HST in NS, NL, PEI & NB

5% GST + 9.975% QST in QC 

  

OTHER QUESTIONS

Do you match prices of other online merchants?

We do not match prices of other online merchants as our focus is on providing exceptional value and superior customer service.

What is your price adjustment policy?

Unfortunately, we cannot make price adjustments on previously purchased merchandise.

What are the benefits of creating an account with your site?

By creating an account with Shoes4u.ca you will be able to store and access your:

  • Personal Information, including billing and/or shipping address(es)
  • Order History
  • Favourites List
  • Coupons
  • E-mail Subscription(s)

How do I update the information in my account?

To update your account information, LOG INTO YOUR ACCOUNT.  There you can view and edit the information you would like to update.

What is the best way for me to reach your customer service team?

Shoes4U customer service team can be reached at cs@shoes4u.ca or (888) 485-0225. The Shoes4U team would be more than happy to assist you with any inquiries, questions, or concerns.